Returns & Exchanges

At 99 Bikes, we want you to ride with confidence, which is why we offer a 30-day return policy on most gear and accessories to ensure you have the perfect fit for your cycling journey. Items must be in original, unused condition with all packaging intact to qualify for a full refund or exchange.

Return Process

• 1.
  Check Eligibility

  Ensure your item is within the 30-day return window and remains in its original, uninstalled condition with all tags and packaging.

• 2.
  Complete Return Form

  Visit our online portal to download the returns form or locate your original tax invoice to include with your shipment.

• 3.
  Package Your Gear

  Securely pack the items in a sturdy box to prevent damage during transit and clearly label it with our central returns warehouse address.

• 4.
  Drop Off or In-Store

  Send your package via tracked postage or bring the item into any 99 Bikes boutique location for an immediate exchange or processed refund.